Info & FAQs

Please ring us on 01934 622 869 and we will be happy to show you around and chat, with no commitment of course.

The price of moving into a care home is different for everyone, however we accept council rates or self funding. We will be happy to discuss current rates and assist you with who to approach concerning Local Authority support.

Deciding to move into a care home, or realising that your loved ones can no longer manage at home, is a very difficult decision to make. It is a very personal choice but there are ways to make this easier, for example coming in for a short respite period and discussing options with your family or your doctor.

There is no restriction. Your family and friends can come to see you anytime you like, and continue to be involved in your care if that is what you want. Guests can have a meal with you by prior arrangement. Tea and coffee making facilities are available from the kitchen and from a machine in Lounge 1 (a donation system is in operation, which goes towards the Residents activities).

We employ skilled and experienced staff in the home to provide a 24-hour service, 7 days a week. Our team includes a Registered Manager, Care Manager, Clinical Lead, nurses, carers, activities staff, cleaning and housekeeping staff, kitchen staff, maintenance staff and administration staff.

Yes – in Albert House we only have single rooms. Staff and visitors will not enter your room unless invited by you. Your room is your personal space.

At Albert House, we encourage our residents to be as independent and social as they wish. Meals can be taken in rooms or in the dining room and activities can be joined or not. Most important Albert House provides a safe and caring environment.

Pets are welcome by prior agreement. Please talk to us before your move so we can look at each request individually and make sure it works for you and the other residents.

You can arrange to go on holiday, stay with family or friends, just as you did previously.

Yes, we can arrange transport and places that may be of interest, including attending special groups and churches. We want you to carry on your lifestyle as if you are living in your own home. If you need any help let us know.

Our home arranges outings and activities in which you can take part. We also arrange regular entertainment e.g. firework displays, barbecues etc. Your suggestions are always welcome.

Yes. We want you to feel at home. You can tell one of the staff what help you want to give. Your bedroom is your private area, and although staff are employed to keep your room clean, you may prefer to do this yourself.

Yes. We have a visiting hairdresser operating in our own salon. If you wish to continue to use your own hairdresser this can also be arranged.

We have showers in every ensuite and a bathroom with a hi/lo bath.

We provide a laundry service. Bed linen is always changed regularly. Personal clothing will be labelled and laundered.

No, but our home keeps small items for sale, e.g. toiletries and stationery.

Yes. Incoming emails (please put the resident's name in the subject line) will be printed out and brought to you just like ordinary mail. Please send to info@alberthouse.co.uk. Replies can also be sent out.

You may have your own telephone installed in your room at your expense if you wish. We can also lend you one of the office wireless phones when they are free. If you receive an incoming call a wireless handset will be brought to you.

Our home does not have a permanent facility for visitors to stay overnight. However, there may be circumstances when the management could accommodate such a request if a spare room is available.

Yes. We encourage all our residents to voice their opinions. You will be asked to complete questionnaires. There is a suggestion box near the front door and we are always keen to hear your ideas and suggestions as to how we can improve the service we provide.

Anybody who wishes to comment or complain should ask to discuss the matter with the senior nurse on duty in order to resolve any misunderstandings and to take immediate action to rectify the situation. This person will make a record of any such complaints. If this avenue proves unsatisfactory then you can ask to see our Registered Manager, Kelly Andrews, who will also make a record of your concerns. If you are still unhappy about the situation you can contact the Care Quality Commission. All complaints are taken seriously and are fully investigated. (You can download a copy of our Complaints Procedure from the Downloads section at the top of this page.)

Every incoming resident is assessed prior to admission to make sure we can provide the best care for their needs, family and friends are often involved in this. An individual care plan is then created which sets out how staff will meet the needs of the Resident. Care Plans are reviewed regularly.

Yes, providing that your GP agrees. It is a good idea to discuss this with your GP before you move in. Our staff will also be of assistance if you need to change.

Yes, or if you want us to look after it we will. Sometimes your doctor may recommend that you let us deal with this for you.

You will continue to be looked after in the home if you fall ill. Should you have to enter hospital, then your room will be kept available while you are there.

Our staff are trained to deal with all types of medical emergencies and are highly qualified to look after the needs of all our residents. However, if necessary, we are able to call a doctor or an ambulance very quickly because we have liaison arrangements with them and they are nearby.

Every effort will be made to meet your medical and cultural needs. We have at least 2 main dish choices for lunch and tea. Special diets catered for include diabetic, vegetarian, lower fat, ethnic, kosher, milk free, reducing, soft and pureed, halal, egg free, Afro-Caribbean, gluten free and moderate free.

We try to be as flexible as possible for all meals. Arrangements can be made if you want to go out and are unable to return in time for a meal. You can choose to miss a meal or request a snack at another time.

Albert House has a great choice of menu. Likes and dislikes about food can be raised at resident’s meetings and discussed with you on admission.